At Jawdropper Dental, we challenge the status quo on education simulation by ensuring realism and ease of use for users. In order to do so in the most efficient way, we have  created the following terms of our return policy.

You may return items for a refund within 30 days from the date of arrival. If the product return meets the conditions below, we will be able to apply a refund on the value of the product only and not on the original shipping costs.          

When returning a product, the return shipping costs must be paid by the end-user to the courier of your choice. This cost will not be reimbursed by Jawdropper Dental. The item must be in its Original Packaging and in NEW CONDITION to be accepted. 

However, if your item is damaged or defective, we will work with you to find the best solution to meet your needs. Please inspect all shipments upon receipt and notify us of any defective or damaged items. If there are any errors or damage, notify us. Please provide photographs of the original packaging and damaged goods for the claims process.For information on if your product is eligible to return and for directions on how to return, please contact: jawdropperdental@gmail.com

Below is included a summary. The full warranty can be accessed here.

Warranty Coverage:

Jawdropper Dental warrants that the dental simulation shroud is free from defects in materials and workmanship under normal use and service for a period of 6 months from the date of delivery.

Exclusions and Limitations:

This warranty does not cover damages resulting from misuse, neglect, accidents, modifications, or unauthorized repairs. Normal wear and tear are also excluded from coverage.

Customer Responsibilities:

To maintain warranty coverage, customers must promptly report any defects and adhere to the product care instructions provided with the dental simulation shroud.

Duration of Warranty:

The warranty period is 6 months from the date of delivery. This duration is aligned with industry standards and reflects the expected lifespan of the product.

Repair or Replacement Policy:

In the event of a covered defect, Jawdropper Dental will, at its discretion, either repair or replace the defective dental simulation shroud. Please contact us if you believe your product has a defect.

ACCEPTANCE – All orders are subject to acceptance by Jawdropper Dental, LLC (hereinafter “Seller”). Acceptance by Seller is made on these terms and conditions, which constitute the final, complete, and exclusive agreement between Buyer and Seller, except these terms and conditions shall not apply to the U.S. General Services Administration. No change in these terms and conditions shall be valid unless assented to in writing signed by the Seller. These terms and conditions may in some instances conflict with some of the terms and conditions specified by the Buyer. Therefore, acceptance of Buyer’s order is made only on the express understanding and condition that insofar as the terms and conditions of this acceptance conflict with any terms and conditions of Buyer’s order, or with any other communication from Buyer, the terms and conditions of this acceptance shall govern, irrespective of whether Buyer accepts these conditions by a written acknowledgment, by implication, or by acceptance and payment for goods ordered hereunder. Seller’s failure to object to provisions contained in any communication from Buyer shall not be deemed a waiver of the provisions of this acceptance. No addition to, deletion from or modification of any of the provisions of these terms and conditions of sale shall be binding upon Seller unless acknowledged and accepted by Seller in writing and signed by an officer of Seller. Any change made by Seller will be deemed accepted by Buyer unless within ten (10) days from notice of such change Buyer notifies Seller in writing of Buyer’s exception to such change.

PRICES – Seller’s prices shall be those in effect when Buyer’s order is accepted by Seller. Seller’s prices do not include applicable taxes. In addition to such prices, Buyer will pay all present and future foreign, federal, state, and local taxes, including sales, use, delivery, port, property, excise, and similar taxes applicable to the sale, purchase, transportation, delivery, or use of the products, unless the buyer is classified as a tax exempt institution. All prices are F.O.B location of the Plant of the Seller, as applicable. In addition to the quoted prices, Buyer will also pay any special duties, switching, transfer, demurrage, or similar charges. Seller will render an invoice to Buyer which shall be paid in full within thirty (30) days from the date thereof, unless otherwise specified on the invoice, and any amounts not paid within that thirty (30) day period will be deemed past due. Buyer will pay Seller a finance charge of two percent (2%) per month (or portion thereof) of all past due amounts.

 The minimum invoice is $3,000.00. A $120.00 service charge will be added to single orders of less than $3,000.00. Seller reserves the right to require payment in advance, or otherwise modify credit terms. When partial shipments are made, payment shall become due in accordance with the designated terms stated in the invoice for said order.

SECURITY INTEREST; DEFAULT  – To secure payment of all amounts which are or may become due to Seller hereunder, Buyer hereby grants to Seller a security interest in the products and proceeds thereof until this purchase price for the same is paid and irrevocably authorizes Seller to execute and file financing statements on Buyer’s behalf. If in the reasonable judgment of the Seller, the financial condition of Buyer at any time does not justify continuance of shipment on the terms of payment originally specified, or in the event Buyer makes an assignment for the benefit of creditors or any proceeding is brought by or against Buyer under the bankruptcy or insolvency laws, Seller may require full or partial payment in advance or may cancel its acceptance of any order then outstanding.

CANCELLATION OF ORDER – Cancellation requests for standard products must be received by the Seller within three (3) days of the date on the order acknowledgement or prior to the date the products ship, whichever occurs first. Seller may, in its sole discretion, accept or reject any cancellation request by Buyer. If Seller agrees to cancel any order or part thereof, Buyer will be liable to Seller for work-in-progress charges, in addition to a cancellation charge up to 30%. Prices are subject to change by Seller upon Buyer’s rescheduling or reconfiguration of orders.

TIME AND DELIVERY  – Title, risk of loss or damage and other indicia of ownership shall pass to Buyer, subject to Seller’s security interest, upon due tender of the products for delivery at the F.O.B. point which unless otherwise indicated is FOB Plant of Seller and the risk of loss or damage in transit henceforth shall be on Buyer. Claims for shortage of product delivered must be made, in writing, within fifteen (15) days of receipt of shipment at destination or are automatically forfeited. If the Products are damaged in transit, Buyer shall present written notice of such damage to the common carrier that acted as Buyer’s agent.

RETURNS – Returns of product must be authorized in writing by Seller and, when authorized, shall be subject to the conditions set out in Seller’s return policy in effect at the time Buyer’s order was accepted by Seller. Seller may refuse to issue credit for any unauthorized returns and may reship the returned goods to Buyer at Buyer’s expense. Returned product items must be in new condition to be accepted by Seller. Buyer agrees to pay for all return shipping costs associated with a product return. All returned goods accepted by Seller are subject to a restocking charge of up to 30%.

LIMITATION OF DAMAGES – In no event shall Seller be liable for loss of profit or use, incidental or consequential damages, or for any amount greater than the total amount paid by Buyer for the products, in any claim asserted by Buyer under any contract resulting herefrom or from any purchase order in connection herewith. Seller shall not be liable for any damage or injury caused by the misuse or improper use of its products by the Buyer. In the event products are missing, defective or not in accordance with Buyer’s order, Seller’s sole liability shall be either to replace the products or to credit Buyer’s account, provided Buyer has satisfied all conditions and obligations set out in Seller’s return policy in the invoice in effect at the time Buyer’s order was accepted by Seller.

INDEMNITY – Buyer agrees to defend, indemnify and hold harmless Seller and Seller’s officers, directors, employees and agents from and against any and all claims, losses, liabilities, damages, demands, actions, causes of action, judgements, and costs or expenses, including reasonable attorneys’ fees, arising out of or resulting from any reformulation, manufacture, sale or resale of the products, and including any use of the products individually or in combination with other substances or products.

FORCE MAJEURE – Seller shall not be liable for loss, damage, detention, failure of performance, or delay resulting from causes beyond its reasonable control, including but not limited to acts of God, wars, floods, earthquakes, epidemics, quarantine restrictions, fire, strike, civil or military authority, restrictions of any government or any department, branch, or representative thereof, insurrection or riot, lock outs or other labor disputes, embargoes, accidents, wrecks, or delays in transportation or inability to obtain necessary labor, materials or manufacturing facilities due to such causes. Seller reserves the right to cancel without liability any order, the shipment of which is or may be delayed for more than 30 days by reason of any such cause. Seller reserves the right to allocate in its sole discretion among customers or potential customers, or defer or delay the shipment of, any product which is in short supply. Seller’s time for performance hereunder or under any contract resulting herefrom or from any purchase order in connection herewith shall be extended for the duration of the force majeure conditions and for at least a reasonable period of time thereafter. Acceptance of delivery of the goods by Buyer shall constitute a waiver of all claims for delay. Notwithstanding the foregoing, any event of force majeure shall not affect or extend the time for performance of Buyer’s obligation to make timely payment to Seller. 

GOVERNING LAW  – Any contract resulting herefrom and the performance of the parties hereunder, shall be construed in accordance with and be governed by the internal laws of the Commonwealth of Virginia, and any contract resulting herefrom shall be deemed to be made in that State. Buyer consents to the exclusive jurisdiction of the federal and state courts of the Commonwealth of Virginia or the United States District Court for the Eastern District of Virginia in any and all actions, disputes or controversies arising out of or relating to these terms and conditions or to any contract resulting herefrom. Buyer waives the right to jury trial and irrevocably consents to service of process by certified or registered mail, return receipt requested, mailed to Buyer’s states address. 

STORAGE.  Buyer shall be charged for storage and other related costs and expenses if Buyer fails to take delivery of products for any reason on the date delivery has been scheduled. Buyer shall pay for storage and such costs and expenses in such event or if products are held by Seller at Buyer’s request pending shipment instructions or rescheduled delivery.

GENERAL TERMS  – No delay or failure on the part of Seller in exercising any right or remedy hereunder, or under any contract resulting herefrom, and no partial or single exercise thereof, shall constitute a waiver of such right or remedy or any other right or remedy. Seller’s right and remedies hereunder, or under any contract resulting herefrom are cumulative and not alternative. If any term hereof, or of any contract resulting herefrom, or the application thereof, shall be illegal, such illegality shall not affect any other term or condition thereof, and such terms and conditions shall continue in full force and effect. The terms and conditions contained herein or under any contract resulting herefrom, represent the entire understanding of the parties with respect to the subject matter herefrom and supersede and replace all prior proposals, negotiations, representations, specifications, correspondence, agreements, and discussions with respect to the subject matter hereof. Notwithstanding the foregoing, all stenographic, typing, clerical or similar errors or omissions are subject to correction. The terms and conditions hereof, and of any contract resulting herefrom, shall be binding upon the heirs, personal representatives, successors and permitted assigns, as appropriate of the parties. Buyer may not assign its rights or obligations hereunder, or under any contract resulting herefrom, without the prior written permission of Seller. Any action against Seller, in contract or tort or otherwise, arising out of or connected herewith, or with any contract resulting herefrom, or in any way related to or involving the products, must be commenced within one (1) year from the earlier of the date such cause of action arises or accrues; otherwise the same shall be forever barred, notwithstanding any statutory or common-law period of limitations to the contract. Furthermore, all claims and causes of action by, through or on behalf of Buyer or by others arising out of or connected herewith, or with any contract resulting herefrom, or in any way involving the products, shall expire and be forever barred as against Seller unless an action is commenced thereon against Seller within four (4) years after the date of any contract resulting herefrom.

BREACH.  Any one of the following acts by Buyer shall constitute a material breach of Buyer’s obligations hereunder: (a) Buyer fails to make payment for any products in full when due; (b) Buyer fails to accept conforming products supplied hereunder; or (c) filing of a voluntary or involuntary petition in bankruptcy against Buyer, the institution of any proceeding in insolvency or bankruptcy (including reorganization) against Buyer, or an assignment for the benefit of creditors of Buyer. In the event of Buyer’s material breach, Seller may (in addition to any other rights or remedies provided herein or at law or in equity), by written notice to Buyer, terminate its obligations or any part thereof, without any liability to Buyer. Buyer shall pay all costs, including reasonable attorneys’ fees, incurred by Seller in any action brought by Seller to collect payments owing or otherwise enforce its rights, if it is the prevailing party.